Reliable account management is fundamental to online trading. However, serious concerns arise when realised profits reset during app upgrade processes. Realised profits represent the trader’s actual closed gains, and any manipulation or disappearance of these figures without transparent explanation is a major violation of trader rights. If realised profits reset during app upgrade activities, traders must act quickly to protect their financial interests.

Realised profits reset during app upgrade incidents are unacceptable and suggest critical flaws in the broker’s platform management and integrity.

What Are Realised Profits in Trading?

Realised profits refer to:

• Closed Trade Gains: Profits earned and secured when a trade is closed.
• Confirmed Account Earnings: These are no longer subject to market fluctuations.
• Key Financial Records: Realised profits affect the trader’s account balance, tax obligations, and withdrawal rights.

Resetting realised profits effectively erases confirmed trading results, which should never happen under normal circumstances.

Why Profit Resets During App Upgrades Are a Major Problem

When realised profits are reset following an app upgrade:

• Financial Records Are Lost: Traders lose evidence of their earnings.
• Withdrawal Rights May Be Compromised: With reduced realised profits, traders may face unexpected withdrawal restrictions.
• Trust in the Broker Is Damaged: Brokers must maintain account continuity through upgrades.
• Regulatory Compliance May Be Violated: Financial authorities require brokers to preserve client account data and transaction histories.

Software upgrades should improve functionality, not compromise financial data integrity.

Common Excuses Brokers Might Use

When confronted, brokers might say:

• “System Migration Issue”: Claiming data was lost or corrupted during transfer.
• “Temporary Display Error”: Suggesting that profits will reappear later without providing clear timelines.
• “Account Recalibration”: Offering vague explanations without documentation.

No matter the excuse, traders must demand full restoration of accurate financial records.

How Ethical Brokers Handle App Upgrades

Reputable brokers:

• Test Upgrades Thoroughly: Ensuring no client data loss occurs.
• Backup Client Records: Securely storing all trading and financial histories before implementing upgrades.
• Communicate Clearly: Inform clients in advance of any expected disruptions and post-upgrade processes.
• Restore Full Data Access Immediately: If any issues occur, they must be corrected swiftly and transparently.

Protecting client financial data must be a top priority.

How to Protect Yourself Against Profit Resets

To minimise risks during platform changes:

• Keep Regular Records: Download monthly account statements and save screenshots of realised profits.
• Monitor Announcements: Pay attention to broker notices about upcoming upgrades.
• Test Account Access Post-Upgrade: Immediately verify your account balance, open trades, and realised profits after updates.
• Choose Regulated Brokers: Brokers under strict regulation must maintain accurate client records at all times.

Preparation is key to protecting your earnings.

What to Do If Your Realised Profits Are Reset

If you notice a profit reset after an app upgrade:

1. Gather Evidence: Compile previous account statements, screenshots, and trade histories.
2. Request Immediate Investigation: Ask the broker for a full audit of your account records.
3. Submit a Formal Complaint: Escalate the issue through the broker’s internal complaint procedure.
4. Report to the Regulator: Notify the financial authority overseeing the broker if the issue is not resolved quickly.
5. Seek Legal Support: For substantial losses, a financial lawyer can assist in recovering funds.

You have the right to accurate, protected financial records.

Conclusion

Realised profits reset during app upgrade practices are serious violations that damage trader trust and threaten financial security. Brokers must ensure that all client account data is preserved accurately during upgrades. Traders should remain vigilant, maintain their own records, and act swiftly if discrepancies arise after platform changes.

To develop the skills needed to trade confidently and safeguard your financial records, explore our Trading Courses and strengthen your ability to trade securely in any market environment.