System error removes all pending orders is a deceptive tactic where brokers claim a technical issue or platform malfunction has resulted in the deletion or removal of a trader’s pending orders. This can occur at critical moments, especially during volatile market conditions, and can prevent traders from entering or exiting the market as planned, potentially leading to missed opportunities or losses.

Trusted brokers maintain robust systems that ensure pending orders are honoured and only removed with the trader’s consent or due to legitimate, disclosed reasons.

How brokers misuse system errors to remove pending orders

There are several ways brokers exploit system errors to manipulate pending orders.

Suddenly deleting orders

Brokers claim that a technical failure or server error has caused pending orders to be erased from the system, preventing traders from executing their trades at the desired levels.

Excusing it as a “platform issue”

Brokers often justify the removal of pending orders by attributing it to “platform maintenance,” “server overloads,” or “technical glitches,” even though such issues should not affect order functionality.

Targeting high-impact moments

System errors tend to occur at critical times, such as during high volatility or market-moving events, when traders need their orders to be executed the most.

Manipulating market entries and exits

By removing pending orders, brokers can prevent traders from entering or exiting positions at key levels, potentially manipulating their trades or causing missed profit opportunities.

Impact on traders

The removal of pending orders due to system errors can have severe consequences for traders, leading to financial losses and frustration.

Missed trading opportunities

If pending orders are deleted, traders may miss out on planned entries or exits, which could result in missed profit opportunities or unexpected losses.

Increased risk exposure

Traders who rely on pending orders to manage risk (such as setting stop losses or take profits) may find themselves with open positions that are unprotected, increasing their risk.

Loss of trust

Frequent system errors leading to the removal of pending orders undermine trust in the broker’s platform and can create doubts about the broker’s reliability and transparency.

How to protect yourself

There are important steps traders can take to defend against brokers that misuse system errors to remove pending orders.

Choose brokers with reliable platforms

Work only with brokers regulated by authorities like the FCA, ASIC, or CySEC. Trusted brokers such as Intertrader, AvaTrade, TiBiGlobe, Vantage, and Markets.com maintain stable platforms with robust systems that ensure pending orders are respected.

Test platform stability regularly

Before making significant trades, test the platform for stability and responsiveness, especially during critical market conditions, to ensure that pending orders are executed as expected.

Monitor pending orders closely

Always check the status of your pending orders before and after market events to ensure they remain active and have not been removed or altered.

Save screenshots of pending orders

Take screenshots of your pending orders, including timestamps and levels, as evidence in case there are disputes or issues with the broker’s platform.

Request written confirmation of platform errors

If a system error causes the removal of pending orders, request a written explanation and confirmation of the issue, and ask for compensation or corrections if necessary.

Escalate persistent issues

If a broker repeatedly experiences system errors that affect pending orders, escalate the issue to their regulatory authority with full documentation of the issue.

Reliable brokers for secure trade execution

Top-tier brokers provide reliable, transparent platforms that ensure pending orders are executed according to the trader’s instructions, with no unexpected system errors.

By choosing brokers committed to platform integrity and stability, traders can protect themselves from the risks when system errors remove all pending orders.

If you want to learn how to navigate trading platforms securely and ensure that your trades are executed effectively, explore our expert-led Trading Courses today.